| North American Skiing | americanskiclassics.com

A m e r i c a n S k i C l a s s i c s
Terms & C o n d i t i o n s

Your Holiday Security

Your booking is made with Holiday World Ltd. trading as AmericanSkiClassics.com which is licenced by the Travel Trust Association Number R5735. The Travel Trust Association (tel. no. 01483 - 545787) is a trade association of travel agents, tour operators and travel organisers that operate trust accounts, in order to provide financial protection for you, the customer. Any payments you make to us are held in this trust account and are not released until you receive your holiday or your funds are released to another company that provides for your financial protection.

You may decide to make one or more booking with us at the same time. Please note that irrespective of the various products you book, for example a flight booking or a hotel booking, each booking is a separate booking and your bookings, even though they may be linked to the same dates of travel, do not constitute a package as defined in the Package Travel, Package Holidays and Package Travel Regulations 1992 ("Package Travel Regulations 1992") nor the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 1995, Amended 2003 ("ATOL Regulations"). Holiday World Ltd. is not a tour operator. This means that we do not arrange or create combinations of travel products; we simply facilitate your connection to those who do provide or arrange travel products (whether singly or in combination) such as airlines, hoteliers, car hire companies, lift ticket companies, ski rental shops etc.

Ground Arrangements
All payments made by you for ground arrangements including accommodation, car rental, lift passes, ski rental and transfers are held in trust and backed up by the Travel Protection Plan and by a further insurance scheme provided by the Safe Seat Plan which will reimburse the loss of any amount paid for your holiday up to a maximum of £11,000 per any one passenger. All payments made by cheque should be made payable to 'Holiday World Ltd. Trust Account'.

Therefore, the Trust Account plus the Safe Seat Plan insurance coverage will ensure that all the money which you have paid is safely protected and available to pay for those services which you have booked.

Flight Arrangements

Flights booked by Holiday World ltd.
We are licensed by the Civil Aviation Authority and hold ATOL Number T7012. This ensures that in the event of our failure your money will be protected: if you are on holiday at the time, arrangements will be made for you to complete your holiday and return home. The flights we provide are supplied by other ATOL holders for whom we act as retail agents and are protected by their bonds.

For further information, visit the ATOL website at http://www.atol.org.uk/

Payment for your flight
The payments you make for your flight are held by us [in our trust account] on behalf of the ATOL holder who is supplying your flight, until the date we pass the money to that ATOL holder. The ATOL holder supplying the flight will issue an ATOL confirmation invoice to confirm its contract with you. We will forward it to you no late than the day after it has been received. Where a flight ticket is paid for in full at the time of booking, a 100% cancellation fee applies so clients booking are required to have travel insurance at the time of booking that offers cover against holiday cancellation. All payments made by cheque should be made payable to' Holiday World Ltd. Trust Account'.

Where we act as an agent between you and the airline, they may request the payment date is brought forward, in which case we will notify you of this change. This usually occurs when an airline withdraws a fare and request that all tickets in the old fare are issued by a particular date. If you are unable to pay at that time, your booking could be subject to a fare increase or cancellation, whereby normal cancellation fees will apply. Regrettably we cannot accept responsibility for any losses which you may incur in these circumstances.

Checked Baggage
The general airline baggage policy is 1 checked bag (up to23kg) free of charge. A second bag or ski carriage charge is approx. $50 / £40 each way. Please check directly with your airline for your baggage allowance. Holiday World does not accept any liability for charges made for extra bags or ski equipment.

Lost tickets or Vouchers
We aim to despatch your travel documents 21 days prior to departure. If you have not received your documents or have mislaid them you must inform us at least 10 days prior to departure. Failure to do so may result in additional charges as special arrangements will have to be made.

Ski Extras
We act as retail agents of our suppliers and in the rare event of a supplier changing the price or terms of a product booked such as ski lessons, ski rental or resort transfers, we cannot be held liable for any price increase or change to the product and you have the option to cancel the item booked free of charge.

Resort Transfers
The resort transfers featured are based on the licenced shuttle service operated between your arrival airport and resort. These transfers depart on regular intervals during the day and are shared rides - please note they are not private transfers.

In most resorts, we can provide private transfers a supplement, please enquire with us for prices. The transfers booked by us are the best times to coincide with your arrival and departure times. if your flight is delayed, the transfer company will usually be able to accommodate you on a later service. At the beginning and end of the ski season, a more restricted service is sometimes offered which may involve a long wait at the airport for either leg of the journey.

Your holiday contract
Your contract with us is made on the terms of these Booking Conditions under English Law and under the control of English courts alone.

Your holiday price
The prices featured on our website apply at the time of printing but we reserve the right to change prices from time to time. Prices can go up or down and we will confirm the up-to-date price of your chosen holiday prior to confirming your booking. Once you have booked and paid a deposit, we guarantee that we will not change the price of your holiday.

Your holiday payment
All party members except for infants under 2 at the date of return travel must pay a deposit of £100 per person (or €200 / US$200 / C$300) for the accommodation and land arrangements made as well as paying in full for any flight booking. A booking exists once a Confirmation/ATOL receipt is despatched, detailing what you have booked. Please check it carefully, as items not on your Confirmation/ATOL receipt will not be supplied.

You must pay the balance shown on your Confirmation at least 8 weeks before you travel. If we do not receive the amount by this date we reserve the right to treat the booking as cancelled and charge you a cancellation charge as detailed in our scale of cancellation charges.

Weather Conditions
Holiday World Ltd. cannot guarantee that the weather conditions will be suitable for sporting or outdoor activities. Holiday World ltd. shall not be held responsible for any loss, delays or costs whatsoever connected with adverse weather conditions. The risk of skiing being adversely affected by weather conditions has to be accepted and we obviously cannot guarantee snow. Snow conditions can change dramatically and will not be accepted as a valid reason for you to cancel your holiday.

Insurance
It is a requirement of booking that all clients have adequate Wintersports Travel insurance for North America.
If you have arranged your own insurance, the insurance cover shall be comparable to cover every aspect of your booked holiday as that offered by Holidayworld. It is a requirement that all clients advise the name of their insurers and their insurance policy details to Holiday World Ltd. at the time of booking.

If you cancel your holiday
The lead member of the booking must confirm cancellations in writing by letter, fax or e-mail. To cover the cost of processing your cancellation and to reimburse suppliers, who charge us cancellation fees, we make a charge for cancellations as shown in the grid below. The size of the charge is determined by the date we receive your correspondence. If travel by a scheduled flight is involved, we cannot provide you with any refund until we have received your original travel documents, including airline tickets. If one member of a party cancels, the proportionate charge of the accommodation & car hire or transfer cost must be borne by the rest of the party.

These charges are a percentage of the total cost of your holiday, excluding your insurance premium. The minimum cancellation charge is the loss of deposit.

No. of days	Amount you pay
56 days or more	loss of deposit + 100% loss of Flight ticket payment
55 – 31 days	75% + 100% loss of Flight ticket payment
30 – 0 days	100% + 100% loss of Flight ticket payment

Cancellation by Our Suppliers
Compensation or refund payments do not apply to changes, cancellations or curtailment caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disaster such as volcano eruptions, fire, World Health Organisation or Foreign office advice, adverse weather conditions, closure or congestion of airports or ports, cancellation or changes of schedules by scheduled airlines, industrial disputes and all similar events beyond our control. Problems with transport due to weather conditions, resort closed due to lack of snow.
We recommend that you have adequate travel insurance that covers flight cancellation due to weather or industrial disputes.

Further, we cannot accept responsibility where the performance or prompt performance of our contract with you is prevented or affected as a result of such circumstances beyond our control.

SKI EXTRAS CANCELLATION FEES
A minimum charge of 15-100% of total cost depending on the cancellation policy of the supplier. This applies only to lift tickets, ski lessons, ski rental or resort transfers and does not apply to any other items booked such as car hire, flights, accommodation etc. which are subject to our standard cancellation charges.

AMENDMENT FEES
There is a £20 administration fee per booking (not per person) to amend a Ski Extras order made either online or by phone.

Our responsibility for your holiday
For all holiday elements, we will arrange for you the services that make up your holiday as stated on our Confirmation. We have taken reasonable care to make sure that all the services featured on our website are provided by efficient, safe and reputable businesses and that they follow the local, state and national laws and regulations of the country they practice business in.

If you have a complaint

We act as agents of the suppliers we feature and should something go wrong will endeavour to assist you in whatever way we can. Please note that we are not offering a package holiday as such and do not employ local representatives, so you will need to contact our UK office in the first instance if you encounter a problem in resort. You must also report the problem to the supplier of the service that you are complaining about. If your complaint was not sorted out abroad, you must follow it up by writing to us within 28 days of your return. We do not have to look into complaints that exceed the 28-day limit or which you did not report to ourselves and to the supplier while in resort.

A complaint, which cannot be resolved, may be referred to an arbitrator appointed by the Chartered institute of Arbitrators. This is an inexpensive and simple way of sorting out complaints and the Arbitration Scheme applies to claims up to £1500 for each person or £7500 for each booking form. You must contact them within 9 months of the end of your holiday and it does not involve physical injury or illness. If you prefer you can take your complaint to the County Court or another suitable court.

Personal Injury
This section covers injury, illness or death while you are using the services that we have arranged for you. We have no direct control over our suppliers but if they fail to carry out their duties properly, we may make a payment to you, if you suffered death, injury or illness as a result of their proven negligence. We will not make any payment if it was caused by an event or circumstances which that person could not have predicted or avoided even if they had taken all necessary and due care. We will not make any payment if your illness, injury or death was your own fault. If we do make a payment it will be similar to one you would receive under English law in an English court. Our liability will not exceed any limitation applicable under any international convention governing or relating to the provision of service complained about, even if that convention has not been ratified by or applied in the United Kingdom. Should any payment be made to you by us in any if the circumstances referred in this section, we reserve the right to claim in your place, against the party responsible for causing the illness, injury or death and you must agree to assign that part of your rights to us and we will be subrogated to those rights.

Important Information

VISAS & PASSPORTS At press date, British citizens do not require a visa for Canada nor do they require one for the USA provided that they are travelling on a full valid passport (with min. 6 months remaining) for a stay of no more than 90 days. For entry to the USA from 12 January 2009 - UK passport holders and other nationals covered under the US visa waiver programme will have to fill out an electronic travel authorisation form online min. 72 hours prior to boarding a US bound flight. Go to https://esta.cbp.dhs.gov. Failure to do this will lead to entry to the USA being denied.

In the event that clients are refused permission to enter any country due to incorrect documentation, or health precautions, no liability can be accepted by Holiday World Ltd. and no refunds can be made. Details of health requirements can be obtained from the Department of Heath’s website at www.doh.gov.uk. We also recommend you check the latest Foreign Office advice for your destination(s) before departure at www.fco.gov.uk.

Special Requests
Where possible, Holiday World Ltd. will pass on any special request to the relevant supplier. (e.g. seat requests, meal requests, adjoining rooms etc) We will always do our best to meet your requirements but no guarantee is given, however as this does not constitute any part of your contract with us we accept no liability if these requests are not met. Some special requests may incur extra charges e.g. a mountain view room, where this is the case the supplementary charge will be added to your confirmation invoice or maybe charged locally. Special meals:- For travellers with special dietary requirements, special meals can normally be requested and must be done so well in advance of the travel date. Holiday World Ltd. accepts no liability for any requested special meals not being available.

Disabled passengers: Please contact our sales department to discuss your requirements prior to making your holiday reservation so we can recommend suitable accommodation and transportation. We will also advise the airlines of any assistance required during your flight.

Direct flights: Some flight segments showing one flight number may require a change of aircraft or touchdown en-route. Some flight routings via the USA may also require customs and immigration clearance at the first arrival airport. Codeshare Flights: Due to an increasing number of global airline alliances, it is common place for one airline to operate a service on behalf of another, your itinerary will confirm details of such flights.

Overseas Departure Taxes: many countries impose airport or departure taxes. Where these can be paid in advance, the cost will be included in the ticket price quoted. Other taxes may be payable in cash at the destination.

Unit Occupancy: We cannot guarantee the type of beds provided in a hotel room or condominium/apartment, only that the room or unit will be large enough to accommodate the number of passengers booked. We will forward any request to the accommodation supplier but it is as a Special Request only and is not a guarantee. A third or fourth person in a room may have to use a Roll away or camp style bed, as such space may be limited and you may wish to consider booking an additional room.

Frequent Flyer Schemes: Not all airline tickets sold by Holiday World Ltd. are eligible for mileage/points accrual. We strongly advise that you check with the airline(s) concerned regarding the use of frequent flyer membership(s) before proceeding with your booking. Holiday World Ltd. will not compensate if you are unable to redeem your miles.

Law of Contract
The contract made between you and us shall be governed by the Laws of England and shall be dealt with in the Courts of England and Wales (or Northern Ireland or Scotland, if relevant). No other courts shall be alllowed to hear these proceedings.