AmericanSkiClassics.com Terms and Conditions

Please also see our Privacy Policy

Your Holiday Security

Your booking is made with Holiday World Ltd. trading as AmericanSkiClassics.com which is licenced by the Travel Trust Association Number R5735. Flight bookings are protectec by our ATOL No. T7012. The Travel Trust Association (tel. no. 01483 - 545787) is a trade association of travel agents, tour operators and travel organisers that operate trust accounts, in order to provide financial protection for you, the customer. Any payments you make to us are held in this trust account and are not released until you receive your holiday or your funds are released to another company that provides for your financial protection.

Multi-Contract is the term used in the ATOL Regulations to describe the type of holiday sale where a consumer requests to book a flight with accommodation and/or resort transfer or car hire at the same time or within a day, but where the way in which it is sold means that it is not a package holiday. Multi-Contract has ATOL protection. 

When you make a booking, as the first named person on that booking, you agree and accept on behalf of all persons detailed on the booking that: (a) you have read our Booking Conditions and have the authority to and do agree to be bound by them; (b) you consent to our use of personal data in accordance with our Privacy Policy and are authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements); (c) you are over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions declare that you and all members of your party are of the appropriate age to purchase those services; and d) you accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

Your Financial Protection

Flights booked by Holiday World Ltd.
We are licensed by the Civil Aviation Authority and hold ATOL Number T7012.

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Please see our booking conditions below for further information or for more information about financial protection and the ATOL Certificate go to:www.atol.org.uk/ATOLCertificate

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or asuitable alternative (at no extra cost to you). You agree to accept that in thosecircumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder orotherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims maybe re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

For further information, visit the ATOL website at http://www.atol.org.uk/

Ground Arrangements

All payments made by you for ground arrangements including accommodation, car rental, lift passes, ski rental and transfers are held in trust and backed up by the Travel Protection Plan and by a further insurance scheme provided by the Safe Seat PlanInsurance which will reimburse the loss of any amount paid for your holiday up to a maximum of £11,000 per any one passenger. All payments made by cheque should be made payable to 'Holiday World Ltd. Trust Account'.

Therefore, the Trust Account plus the Safe Seat Plan insurance coverage will ensure that all the money which you have paid is safely protected and available to pay for those services which you have booked.

Payment For Your Flight

The payments you make for your flight are held by us [in our trust account] on behalf of the ATOL holder who is supplying your flight, until the date we pass the money to that ATOL holder. Where a flight ticket is paid for in full at the time of booking, a 100% cancellation fee applies so clients booking are required to have travel insurance at the time of booking that offers cover against holiday cancellation. The flights we sell are normally non-changeable, non-transferable, non-reroutable and are subject to the terms and conditions of both the airline and ATOL holder from whom we act as retail agents. All payments made by cheque should be made payable to' Holiday World Ltd. Trust Account'.

Where we act as an agent between you and the airline, they may request the payment date is brought forward, in which case we will notify you of this change. This usually occurs when an airline withdraws a fare and request that all tickets at the old fare are issued by a particular date. If you are unable to pay at that time, your booking could be subject to a fare increase or cancellation, whereby normal cancellation fees will apply. Regrettably we cannot accept responsibility for any losses which you may incur in these circumstances.

Our flights are provided by scheduled airlines and subject to their terms and conditions of booking. Flights may have to be paid in full at the time of booking and are non-refundable and non-transferable. Any changes required e.g. change of date, after a booking is made are solely dependent on the airline's ticketing and fare policy which we are subject to and have no control over.

The booking class we use doesn't allow Frequent Flyer airlimes upgrades e.g. you won't be able to upgrade with British Airways using Avios for example.

Flight Schedule Changes

Please note that if you book your flights many months in advance, the airline may advise a schedule change as they constantly amend their schedules. In this instance, a minor schedule change is defined as less than 12 hours from the original time of departure. Similarly, a change of routing where the flight involves a change of plane is also defined as a minor schedule change so the flight provider has no further responsibility.

Checked Baggage

The airline baggage policy can be either 0 checked bag up to 1 checked bag (up to 23kg) free of charge. A second bag or ski carriage charge is approx. $100 each way. Please check directly with us or your airline for your baggage allowance. Holiday World does not accept any liability for charges made for extra bags or ski equipment.

Lost tickets or Vouchers

We aim to despatch your travel documents by email approx. 28 days prior to departure. If you have not received your documents or have mislaid them you must inform us at least 2 days prior to departure. Failure to do so may result in additional charges as special arrangements will have to be made.

Ski Extras

We act as retail agents of our suppliers and in the rare event of a supplier changing the price or terms of a product booked such as ski lessons, ski rental or resort transfers, we cannot be held liable for any price increase or change to the product and you have the option to cancel the item booked free of charge.
Unused ski extra items or partially used items such as lift tickets are subject to the refund policy and terms and conditions of the item supplier.

Covid-19

Please remember it is a condition of our booking terms that you have valid travel insurance. We would strongly recommend that you take travel insurance out at the time of booking that offers additional Coronavirus cover.

Holiday Bookings
We are operating as flexible a cancellation policy as we can depending on airline ticketing and lodging payment deadlines, to ensure that your monies are protected. Within this enhanced booking policy, we in turn reserve the right to cancel bookings with a full refund or not accept bookings if we foresee a serious risk in you not being able to travel to your destination.

Resorts
As the world adjusts to the new normal, though you will be able to ski as usual, you may notice limitations in on-mountain facilities such as restaurants being closed or operating at 50% capacity, longer queues at lift lines due to enhanced social distancing.

Lodging
Things will be a bit different with potential Spa restrictions, more limited house-keeping and cleaning services of your room or unit. Breakfast served in a box to your door rather than in the restaurant, disposable cutlery and changes of this nature.

Resort Transfers
Our resort transfer companies are all licenced by the local State and are taking enhanced measures to ensure the safety of passengers. The following are some of the measures they are taking but it may vary depending on the specific transfer company you are travelling with:

● Wellness and temperature checks for all employees at the beginning and end of each shift
● Drivers will also be subject to scheduled and recurring antibody testing
● Drivers may be gloved & masked
● Drivers will have limited to zero contact with passenger luggage
● Vehicles are only filled to less tham maximum capacity
● Vehicles are sanitized after each run with specialized cleaning practices that have been developed in conjunction with CDOT and other transit authorities
● Cleaning supplies are on board

We do recommend that you consider a private transfer option rather than a shared ride.

Covid-19: Limitation of liability

We both acknowledge the ongoing COVID-19 global crisis and accept our obligations to comply with any official guidance from governments or local authorities, both in the UK and whilst on holiday.

Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:

(i) If you, or anyone in your booking party, test positive for Covid-19 and have to quarantine for a period of time, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time.  If this happens within 14 days of your departure date, you must contact us as you may no longer be able to travel.  We will offer you the following options where possible and subject to availability:

(a) Postponing your holiday to a later date.  We will notify you of any impact on the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your holiday, such as the flight, as well any increase in cost imposed by other suppliers);

(b) If not everyone on the booking is affected, you will have the right to transfer your place on the holiday to another person nominated by you, subject always to the requirements of paragraph (iv) of the “Amendments, transfers or cancellations (A) By you” clause above;

c) Cancelling your holiday, in which case we will impose our standard cancellation charges as at the date of cancellation by you.  You may be able to claim these costs back from your travel insurer.

If this happens whilst you are on your holiday, please notify us without delay and we will provide such reasonable assistance as we can in the circumstances.  However, we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you.  You must ensure you have travel insurance which covers these costs for you.

(ii) You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied entry to board the flight, entry to the destination, access to the services or you are otherwise unable to proceed with the holiday, or that portion of the holiday.

You also acknowledge that the suppliers providing your holiday, including airlines, hotels and excursion providers, will need to comply with national and/or local guidance and requirements relating to Covid-19, and have implemented certain measures as a result.  This will likely include specific requirements regarding personal protective equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability.  We do not expect these measures to have a significant impact on your enjoyment of the holiday and all measures will be taken with the purpose of securing your safety and those around you.

FCDO Advice

Please note that the Foreign, Commonwealth & Development Office (FCDO) currently advises against all but essential travel to a number of overseas destinations, including popular holiday destinations in which we operate. However, many of these destinations remain open and welcoming to UK tourists and flights to and from these destinations continue to operate. Whilst holiday destinations remain open to UK tourists, flights continue to operate and holiday services can be performed, we will continue to offer holidays to our customers who wish to travel.

If you book a holiday with us during the Covid-19 pandemic, you confirm that you have checked, understand and accept the FCDO travel advice relating to your chosen destination, including where there may be a requirement on you to quarantine upon your return to the UK (or in destination), and understand and accept that there is a heightened risk of travelling during the Covid-19 pandemic, beyond that associated with travel during ordinary times. You are also required to purchase a specialist travel insurance which includes certain cover for Covid-19.

You are required to read and accept this Acknowledgment of Risk [INCLUDE LINK TO WAIVER] which hereby forms part of your contract with us.

Travel Advice

The UK Foreign and Commonwealth Office (FCO) issues travel advice, which is regularly updated and which relates to political, economic and other circumstances prevailing in countries throughout the world.

For up-to-date travel advice from the UK government, visit www.gov.uk/foreign-travel-advice and https://travelaware.campaign.gov.uk. We recommend that you consult these websites before booking in order to make an informed decision about your chosen destination, and again before departure. We will continue to operate holidays to a destination until the FCDO issues advice to the contrary.

Insurance

Please remember it is a condition of our booking terms that you have valid travel insurance. We would strongly recommend that you take travel insurance out at the time of booking that offers additional Coronavirus cover.

You must purchase specialist travel insurance policy available which includes specific cover for Covid-19 related issues and incidents which may affect your travel arrangements [and travelling to a destination subject to a FCDO advisory against travel], You can choose to purchase the travel insurance offered by us (please contact us for insurance company details) or a comparable alternative. It remains your responsibility to read and understand the insurance policy and ensure that it is suitable and adequate for your particular needs. Please read your policy details carefully and take them with you on holiday. If you choose to travel without adequate insurance cover, we will not be liable for any losses suffered by you in respect of which insurance cover would otherwise have been available.

It is a requirement of booking that all clients have adequate Travel insurance for North America including Wintersports cover for a ski holiday booking.

It is a requirement that all clients advise the name of their insurers and their insurance policy details to Holiday World Ltd. at the time of booking. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.  We do not check insurance policies. We will not be liable if you have no insurance or your insurance is not adequate.

Cancellation – the following clauses are in addition to our standard cancellation terms and charges:

Where you are choosing to travel to a destination subject to the FCDO advisory against non-essential travel, you accept that once your booking has been confirmed, if you decide not to travel due to the FCDO advisory, you will have to pay our standard cancellation charges as shown in the IF YOU CANCEL YOUR HOLIDAY clause of these booking conditions – you are not entitled to cancel and receive a full refund in these circumstances, as it is assumed and you confirm that you have made your booking with full knowledge of the FCDO advisory against non-essential travel. 

Where your chosen destination is exempt from the FCDO advisory against non-essential travel at the time of booking but is subsequently removed from the FCDO exemption list and at that point becomes subject to the FCDO advisory against non-essential travel, you accept that you will not have the right to cancel your booking and receive a full refund. If you choose to no longer travel in these circumstances, you will have to pay our standard cancellation charges as shown in the IF YOU CANCEL YOUR HOLIDAY clause of these booking conditions, as you made your booking with full knowledge of the risks of travelling during the Covid-19 pandemic.

Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances: 

(a) If you, or anyone in your booking party, test positive for Covid-19, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time.

If this happens within 14 days of your departure date, you must contact us immediately as you may no longer be able to travel. We will offer you the following options where possible and subject to availability:

a.    Postponing your holiday to a later date. We will notify you of any impact on the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your holiday, such as the flight, as well any increase in cost imposed by suppliers);

b.    If not everyone on the booking is affected, you will have the right to transfer your place on the holiday to another person nominated by you, subject always to compliance with the requirements within our booking conditions;

c.     Cancelling your booking, in which case we will impose our standard cancellation charges as at the date of cancellation by you. You may be able to claim these costs back from your travel insurance – please check your policy wording.

If this happens whilst you are on your holiday, please notify us immediately and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. Your travel insurance may cover some of these costs for you – please check the policy wording.

(b) You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied boarding, entry to the destination, access to the travel services or you are otherwise unable to proceed with your holiday, or any part of the holiday, or you are required to self-isolate within the destination. Your travel insurance may cover some of these costs for you – please check the policy wording.

Your Holiday Experience

You acknowledge that the suppliers providing your holiday will need to comply with national and/or local guidance and requirements relating to Covid-19 and have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability and temperature testing. We do not expect these measures to have a significant impact on your enjoyment of your holiday and all measures will be taken with the purpose of securing your safety and those around you.

Events Beyond Our Control

In these booking conditions, “Events Beyond Our Control” means a situation which is beyond our or the supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, flood, epidemics and pandemics, fire, airport, port or airspace closures, restrictions or congestion, flight or entry restrictions imposed by any regulatory authority or other third party, an FCDO advisory against travel to a particular destination and any other government restrictions on travel. Except where otherwise stated in these booking conditions, we have no liability including for compensation, costs and expenses in such situations.

Ski School & Excursions

Where excursions or services such as ski lessons are booked through us, you need to ensure that any participants in your party have the necessary fitness, requisite skill level and expertise to take part in any particular activity and to inform the instructor if they do not. For any in resort excursion or acitivty that you book, your contract is with the supplier and we have no liability for these services.

Resort Transfers

The resort transfers featured are based on the licenced shuttle service operated between your arrival airport and resort. These transfers depart on regular intervals during the day and are shared rides - please note they are not private transfers.

In most resorts, we can provide private transfers a supplement, please enquire with us for prices. The transfers booked by us are the best times to coincide with your arrival and departure times. If your flight is delayed, the transfer company will usually be able to accommodate you on a later service provided it falls within their schedule. At the beginning and end of the ski season, a more restricted service is sometimes offered which may involve a long wait at the airport for either leg of the journey.

Your Holiday Contract

Your contract with us is made on the terms of these Booking Conditions under English Law and under the control of English courts alone.

Your Holiday Price

The prices featured on our website apply at the time of checking but we reserve the right to change prices from time to time. Prices can go up or down and we will confirm the up-to-date price of your chosen holiday prior to confirming your booking. Once you have booked and paid a deposit, we guarantee that we will not change the price of your holiday.

Online Price Errors

On rare occasions, due to a data inputting error or technical glitch, the website may offer a price for a product that is incorrect. Should this occur we retain the right not to confirm the booking of the product and will respond with the correct price as soon as we are aware of the error. At which stage, you have the option to either confirm the booking at the correct price or obtain a full refund.

Your Holiday Payment

All party members except for infants under 2 at the date of return travel must pay a minimum deposit of £100 per person for the accommodation and land arrangements made as well as paying either the appropriate deposit or paying in full for any flight booking if required. A booking exists once a Confirmation/ATOL receipt is despatched, detailing what you have booked. Please check it carefully, as items not on your Confirmation/ATOL receipt will not be supplied.
You must pay the balance shown on your Confirmation at least 10 weeks before you travel. If we do not receive the amount by this date we reserve the right to treat the booking as cancelled and charge you a cancellation charge as detailed in our scale of cancellation charges.

Weather Conditions

Holiday World Ltd. cannot guarantee that the weather conditions will be suitable for sporting or outdoor activities. Holiday World Ltd. shall not be held responsible for any loss, delays or costs whatsoever connected with adverse weather conditions. The risk of skiing being adversely affected by weather conditions has to be accepted and we obviously cannot guarantee snow. Snow conditions can change dramatically and will not be accepted as a valid reason for you to cancel your holiday.

Early/Late Season Skiing

When ski resorts open early, they start by only opening a limited amount of the ski terrain and gradually open more runs as demand increases in the weeks prior to Christmas. This is often reflected in the cost of the lift ticket where early season prices are cheaper. Accordingly, if you are looking to ski early season prior to Christmas - please be aware of this fact and that snow conditions may not be reliable and this is why the hotels and accommodations we feature, offer low prices in Early & Late season to reflect this risk.
Facilities such as lifts, shuttle bus services, saunas, ice rinks and swimming pools may not be fully operational at the beginning or the end of the season. This may also affect some of the facilities in your accommodation. This may be due to factors such as weather or the number of tourists in resort, repairs or redecoration. These decisions are often made on the spot by their operators and we are not always informed.
Early/Late season snow conditions can vary depending on resort altitude. The East Coast resorts are lower in elevation so conditions may not be as reliable as the higher altitude western resorts in the Rockies and California. The best advice is to aim high!

If you cancel your holiday

The lead member of the booking must confirm cancellations in writing by e-mail.
The size of the charge is determined by the date we receive your correspondence. If one member of a party cancels, the proportionate charge of the accommodation & car hire or transfer cost must be borne by the rest of the party.

Your booking is subject to the Cancellation Policies/Fees of your Suppliers which can be advised at the time of booking.

Accommodation Supplier
Subject to their Cancellation Policy as detailed on your Booking Confirmation
Flight Supplier
Subject to the Cancellation Policy of your Airline 
Transfer Supplier
Subject to the Cancellation Policy of your Resort Transfer Company
Car Hire Supplier
Subject to the Cancellation Policy of your Car Hire Company 
Ski Rental/Lift Ticket Supplier
Subject to the Cancellation Policy of your SKi Rental ro Lift Ticket Company 

Holiday World also charges the Cancellation Fee stated below in addition to the charges levied by your Supplier. This is to cover our costs.

Alterations & Cancellations By Us

We publish information to our website a considerable time in advance of the season that they promote, and so not all contracts for accommodation, flights and other travel services will have been finalised at the time of going to press. If, when these contracts are finalised, there is any change to your holiday arrangements that we think you need to know, we will notify you as soon as is reasonably possible. Although your confirmation and subsequent invoices will show the latest expected routes and timings, these will not be confirmed until your e-tickets are sent and occasionally may change after this, due to circumstances outside of our control. 

Alterations before your holiday

Changes to confirmed bookings sometimes have to be made and we reserve the right to do so. Most changes will be insignificant and we have the right to make these. Where an insignificant change is made before departure, we will notify you in writing, which can include re-issuing your travel and confirmation documents by email. No compensation is payable for insignificant changes. Occasionally, before departure, we may be constrained by circumstances beyond our control to make a significant alteration to any of the main characteristics of the travel services which form part of your confirmed booking or to any special requirements which we have accepted. Any changes that we are required to make will typically fall into one of the following categories, with compensation for Significant Changes applicable as per the table below, subject to the “Compensation payment exceptions” listed.

Insignificant Changes - Examples of Insignificant Changes include change of airline, flight time by less than 12 hours, routings, aircraft type or overseas arrival airports, changes to ski pack, ski carriage arrangements or luggage allowance on flights (including luggage allowance changes if carrier changes), room type changes, loss of facility in room type booked, change of accommodation to another of similar standard and with similar facilities, representative in resort services and any other change not specified under Significant Changes below.

Significant Changes - Examples include a change of UK airport (excluding a change of London airport or a change between Gatwick, Heathrow, Stansted, Luton or London City airports); resort; time of departure from the UK delayed by more than 12 hours; accommodation of a lower official classification; cancellation of holiday. These changes are only illustrations and there may be other significant changes. Please bear in mind that coronavirus and the measures and other action being taken by governments, public authorities and businesses to manage its effects (including implementation of mandatory social distancing, face masks/coverings, hand sanitization and temperature checks) is likely to have an impact on holiday 

arrangements for a considerable period of time. We may, for example, be unable to provide certain advertised services or facilities as a result. Such measures / action may be introduced or changed with little or no prior notice. Greater flexibility is therefore likely to be required for the foreseeable future which we would ask you to bear in mind at all times, both before and after departure. Any impact which such measures / action has on your holiday will not constitute a significant alteration to your contracted arrangements and will not entitle you to cancel without payment of the applicable cancellation charges as a result. If we alter your booking in any way which amounts to a Significant Change as defined above or if we cancel the original booking within 30 days of the scheduled departure, you will have the option of:

i) Accepting the changed holiday arrangements offered by us; or
ii) Accepting an offer of alternative holiday arrangements of a comparable or higher standard from us, if available, (at no extra cost); or
iii) If available, accepting an offer of alternative arrangements of a lower standard, with a refund of the price difference between the original arrangements and the alternative arrangements; or
iv) Cancelling your holiday with us altogether and receiving a full refund of all monies paid and received by us. You must advise us which option you wish to accept within 2 days of notification. If you do not contact us within 2 days, we will contact you again to request notification of your choice. If you fail to respond again within the specified period with your decision once we have provided you with the above mentioned information for a second time, we will assume you have chosen to accept the alternative holiday arrangements offered. Occasionally, it may be necessary to cancel a confirmed booking. We have the right to terminate your contract in the event we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances and we notify you of this as soon as reasonably possible. Where we have to cancel your booking in these circumstances, we will refund all monies you have paid to us within 14 days of the effective date of cancellation but will have no further or other liability to you including in respect of compensation or any costs or expenses you incur or have incurred as a result. We will of course endeavour to offer you alternative arrangements where possible which you may choose to book (at the applicable price) in place of those cancelled. We also have the right to cancel if you fail to make payment in accordance with the terms of your contract. Please note, a full refund entitlement only arises where we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances and we exercise our right to cancel as a result. Without limitation, you will not be entitled to a full refund and cancellation charges are likely to apply where such circumstances affect your ability to travel on your holiday rather than our ability to perform or provide the contracted arrangements. This may be the case, for example, where measures applied by the UK or any other government or public authorities (such as locally applicable restrictions) mean you are unable to leave your home/local area and/or travel to or gain entry into the country(ies) where your holiday is due to take place. The issue of advice or recommendations against travel by public authorities (such as the UK Foreign, Commonwealth and Development Office) does not automatically mean we are prevented from performing your holiday arrangements but may instead affect your ability to travel. Any obligation to quarantine or self-isolate on your return to your country of residence does not affect our ability to provide your holiday and will not entitle you to cancel without paying our usual cancellation charges. 

Changes By Our Suppliers

On rare occasions, it may be necessary to change your booked accommodation due to the property being unable to accommodate your reservation - in this instance, we will provide you with the same room type at alternative accommodation which will be of the same standard or higher than what you have originally booked. This is a minor change and no compensation is offered.

Cancellation By Our Suppliers

Compensation or refund payments do not apply to changes, cancellations or curtailment caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disaster such as volcano eruptions, fire, World Health Organisation or Foreign office advice, adverse weather conditions, closure or congestion of airports or ports, cancellation or changes of schedules by scheduled airlines, industrial disputesand all similar events beyond our control. Problems with transport due to weather conditions, resort closed due to lack of snow.

We recommend that you have adequate travel insurance that covers flight cancellation due to weather or industrial disputes.

Further, we cannot accept responsibility where the performance or prompt performance of our contract with you is prevented or affected as a result of such circumstances beyond our control.

Season Passes

All season passes including Ikon Pass, Ikon Base Pass, Epic Pass, Epic Local Pass, Epic 1-7 Day Pass, Summit Value Pass, Tahoe Value Pass, Tahoe Local Pass & Winter Park season pass are all non-refundable & non-transferable and subject to the Booking Conditions of the suppliers and are not part of our package holiday arrangement cover and are itemised separately.

Vail Resorts season passes – your purchase of a Vail Resorts season pass product is subject to the terms and conditions and privacy policy of Vail Resorts.  Proceeding with an order for a Vail Resorts season pass product indicates your acceptance of their terms and conditions and privacy policy.  They can be viewed at:

• www.epicpass.com/footer/terms-and-conditions.aspx

• www.epicpass.com/info/epic-coverage-terms-and-conditions.aspx 

• www.epicpass.com/footer/privacy.aspx

Ski Extras

A minimum charge of 15-100% of total cost depending on the cancellation policy of the supplier. This applies only to lift tickets, ski lessons, ski rental or resort transfers and does not apply to any other items booked such as car hire, flights, accommodation etc. which are subject to our standard cancellation charges.Amendment fees.

There is a £20 administration fee per booking (not per person) to amend a Ski Extras order made either online or by phone.

Our Responsibility For Your Holiday

For all holiday elements, we will arrange for you the services that make up your holiday as stated on our Confirmation. We have taken reasonable care to make sure that all the services featured on our website are provided by efficient, safe and reputable businesses and that they follow the local, state and national laws and regulations of the country they practice business in.

If You Have a Complaint

We act as agents of the suppliers we feature and should something go wrong will endeavour to assist you in whatever way we can. Please note that we are not offering a package holiday as such and do not employ local representatives, so you will need to contact our UK office in the first instance if you encounter a problem in resort. You must also report the problem to the supplier of the service that you are complaining about. If your complaint was not sorted out abroad, you must follow it up by writing to us within 28 days of your return. We do not have to look into complaints that exceed the 28-day limit or which you did not report to ourselves and to the supplier while in resort.

A complaint, which cannot be resolved, may be referred to an arbitrator appointed by the Chartered institute of Arbitrators. This is an inexpensive and simple way of sorting out complaints and the Arbitration Scheme applies to claims up to £1500 for each person or £7500 for each booking form. You must contact them within 9 months of the end of your holiday and it does not involve physical injury or illness. If you prefer you can take your complaint to the County Court or another suitable court.

Personal Injury

This section covers injury, illness or death while you are using the services that we have arranged for you. We have no direct control over our suppliers but if they fail to carry out their duties properly, we may make a payment to you, if you suffered death, injury or illness as a result of their proven negligence. We will not make any payment if it was caused by an event or circumstances which that person could not have predicted or avoided even if they had taken all necessary and due care. We will not make any payment if your illness, injury or death was your own fault. If we do make a payment it will be similar to one you would receive under English law in an English court. Our liability will not exceed any limitation applicable under any international convention governing or relating to the provision of service complained about, even if that convention has not been ratified by or applied in the United Kingdom. Should any payment be made to you by us in any if the circumstances referred in this section, we reserve the right to claim in your place, against the party responsible for causing the illness, injury or death and you must agree to assign that part of your rights to us and we will be subrogated to those rights.

Important Information

VISAS & PASSPORTS At press date, British citizens do not require a visa for Canada nor do they require one for the USA provided that they are travelling on a full passport valid until the date of return from holiday for a stay of no more than 90 days.

Travelling to the USA or via the USA to Canada - Important Information

 VISA WAIVER PROGRAM - UK passport holders travelling to or via the USA to or from Canada need to apply for a valid ESTA Visa Waiver confirmation min. 72 hours prior to departure, this costs $14pp - please click on the VISA WAIVER link to apply online. This is compulsory and failure to do so will lead to being denied boarding on your flight. If you are travelling to the USA please remember to take a copy of your completed ESTA form to show at check-in.

Travelling to Canada - Important Information

 VISA WAIVER PROGRAM

Under Canada's eTA program, British citizens need to obtain an online authorization before flying to Canada. A fee of $7 is payable for processing an application for an electronic travel authorization.

In the event that clients are refused permission to enter any country due to incorrect documentation, or health precautions, no liability can be accepted by Holiday World Ltd. and no refunds can be made. Details of health requirements can be obtained from the Department of Heath’s website at www.doh.gov.uk. We also recommend you check the latest Foreign Office advice for your destination(s) before departure at www.fco.gov.uk.

Special Requests

Where possible, Holiday World Ltd. will pass on any special request to the relevant supplier. (e.g. seat requests, meal requests, adjoining rooms etc) We will always do our best to meet your requirements but no guarantee is given, however as this does not constitute any part of your contract with us we accept no liability if these requests are not met. Some special requests may incur extra charges e.g. a mountain view room, where this is the case the supplementary charge will be added to your confirmation invoice or maybe charged locally. Special meals:- For travellers with special dietary requirements, special meals can normally be requested and must be done so well in advance of the travel date. Holiday World Ltd. accepts no liability for any requested special meals not being available.

Disabled Passengers

Please contact our sales department to discuss your requirements prior to making your holiday reservation so we can recommend suitable accommodation and transportation. We will also advise the airlines of any assistance required during your flight.

Direct Flights

Some flight segments showing one flight number may require a change of aircraft or touchdown en-route. Some flight routings via the USA may also require customs and immigration clearance at the first arrival airport. Codeshare Flights: Due to an increasing number of global airline alliances, it is common place for one airline to operate a service on behalf of another, your itinerary will confirm details of such flights.

European Local Tourist Taxes

Switzerland & Austria impose local resort tourist taxes pf approx. 3-7CHF for 3-5 Euros per person per day. We are unable to include these taxes in our holiday prices and these taxes are payable in cash at the destination.

EU Travel

You may need to renew your British passport earlier if you’re travelling from 1 January 2021.

On the day you travel, you’ll need your passport to both:

• have at least 6 months left

• be less than 10 years old (even if it has 6 months or more left)

  If you do not renew your passport, you may not be able to travel to most EU countries and Iceland, Liechtenstein, Norway and Switzerland.

Passport validity checker: https://www.passport.service.gov.uk/check-a-passport

Unit  Occupancy

We cannot guarantee the type of beds provided in a hotel room or condominium/apartment, only that the room or unit will be large enough to accommodate the number of passengers booked. We will forward any request to the accommodation supplier but it is as a Special Request only and is not a guarantee. A third or fourth person in a room may have to use a Roll away or camp style bed, as such space may be limited and you may wish to consider booking an additional room.

Frequent Flyer Schemes

Not all airline tickets sold by Holiday World Ltd. are eligible for mileage/points accrual. We strongly advise that you check with the airline(s) concerned regarding the use of frequent flyer membership(s) before proceeding with your booking. Holiday World Ltd. will not compensate if you are unable to redeem your miles.

Law of Contract

The contract made between you and us shall be governed by the Laws of England and shall be dealt with in the Courts of England and Wales (or Northern Ireland or Scotland, if relevant). No other courts shall be alllowed to hear these proceedings.