AmericanSkiClassics.com Terms and Conditions
|Your Holiday Security
Your booking is made with Holiday World Ltd. trading as AmericanSkiClassics.com which is licenced by the Travel Trust Association Number R5735. Flight booknigs are protectec by our ATOL No. T7012. The Travel Trust Association (tel. no. 01483 - 545787) is a trade association of travel agents, tour operators and travel organisers that operate trust accounts, in order to provide financial protection for you, the customer. Any payments you make to us are held in this trust account and are not released until you receive your holiday or your funds are released to another company that provides for your financial protection.
You may decide to make one or more booking with us at the same time.
Flight-Plus is the term used in the new ATOL Regulations 2012 to describe the type of holiday sale where a consumer requests to book a flight with accommodation and/or car hire at the same time or within a day, but where the way in which it is sold means that it is not a package holiday. Flight-Plus only has ATOL protection. Holiday World does not sell package holidays as defined under the Package Travel regulations where items such as flights, accommodation and/or car hire are quoted at an inclusive price. This means that we do not provide package holidays but simply facilitate your connection to those who do provide or arrange travel products (whether singly or in combination) such as airlines, hoteliers, car hire companies, lift ticket companies, ski rental shops etc.
Your Financial Protection
Flights booked by Holiday World Ltd.
YOUR FINANCIAL PROTECTION
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions below for further information or for more information about financial protection and the ATOL Certificate go to:www.atol.org.uk/ATOLCertificate
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases,where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or asuitable alternative (at no extra cost to you). You agree to accept that in thosecircumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder orotherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims maybe re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
For further information, visit the ATOL website at http://www.atol.org.uk/
Therefore, the Trust Account plus the Safe Seat Plan insurance coverage will ensure that all the money which you have paid is safely protected and available to pay for those services which you have booked.
Payment for your flight
Where we act as an agent between you and the airline, they may request the payment date is brought forward, in which case we will notify you of this change. This usually occurs when an airline withdraws a fare and request that all tickets at the old fare are issued by a particular date. If you are unable to pay at that time, your booking could be subject to a fare increase or cancellation, whereby normal cancellation fees will apply. Regrettably we cannot accept responsibility for any losses which you may incur in these circumstances.
Our flights are provided by scheduled airlines and subject to their terms and conditions of booking. Flights have to be paid in full at the time of booking and are non-refundable and non-transferable. Any changes required e.g. change of date, after a booking is made are solely dependent on the airline's ticketing and fare policy which we are subject to and have no control over.
Schedule Flight Changes
Lost tickets or Vouchers
Ski School & Excursions
In most resorts, we can provide private transfers a supplement, please enquire with us for prices. The transfers booked by us are the best times to coincide with your arrival and departure times. If your flight is delayed, the transfer company will usually be able to accommodate you on a later service provided it falls within their schedule. As we offer Flight Plus travel bookings and not package holidays as defined under the Package Travel regulations, please note that if your flight is delayed to a time outside of the transfer companies scheduled departures, you will be responsible for the cost of any overnight stays. At the beginning and end of the ski season, a more restricted service is sometimes offered which may involve a long wait at the airport for either leg of the journey.
Your holiday contract
Your holiday price
Your holiday payment
You must pay the balance shown on your Confirmation at least 8 weeks before you travel. If we do not receive the amount by this date we reserve the right to treat the booking as cancelled and charge you a cancellation charge as detailed in our scale of cancellation charges.
Early/Late Season Skiing
If you cancel your holiday
These charges are a percentage of the total cost of your holiday, excluding your insurance premium. The minimum cancellation charge is the loss of deposit.
Changes by our suppliers
On rare occasions, it may be necessary to change your booked accommodation due to the property being unable to accommodate your reservation - in this instance, we will provide you with the same room type at alternative accommodation which will be of the same standard or higher than what you have originally booked. This is a minor change and no compensation is offered.
Cancellation by our suppliers
Compensation or refund payments do not apply to changes, cancellations or curtailment caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disaster such as volcano eruptions, fire, World Health Organisation or Foreign office advice, adverse weather conditions, closure or congestion of airports or ports, cancellation or changes of schedules by scheduled airlines, industrial disputes and all similar events beyond our control. Problems with transport due to weather conditions, resort closed due to lack of snow.
We recommend that you have adequate travel insurance that covers flight cancellation due to weather or industrial disputes.
Further, we cannot accept responsibility where the performance or prompt performance of our contract with you is prevented or affected as a result of such circumstances beyond our control.
SKI EXTRAS Cancellation fees
Our responsibility for your holiday
We act as agents of the suppliers we feature and should something go wrong will endeavour to assist you in whatever way we can. Please note that we are not offering a package holiday as such and do not employ local representatives, so you will need to contact our UK office in the first instance if you encounter a problem in resort. You must also report the problem to the supplier of the service that you are complaining about. If your complaint was not sorted out abroad, you must follow it up by writing to us within 28 days of your return. We do not have to look into complaints that exceed the 28-day limit or which you did not report to ourselves and to the supplier while in resort.
A complaint, which cannot be resolved, may be referred to an arbitrator appointed by the Chartered institute of Arbitrators. This is an inexpensive and simple way of sorting out complaints and the Arbitration Scheme applies to claims up to £1500 for each person or £7500 for each booking form. You must contact them within 9 months of the end of your holiday and it does not involve physical injury or illness. If you prefer you can take your complaint to the County Court or another suitable court.
VISAS & PASSPORTS At press date, British citizens do not require a visa for Canada nor do they require one for the USA provided that they are travelling on a full passport valid until the date of return from holiday for a stay of no more than 90 days. For entry to the USA from 12 January 2009 - UK passport holders and other nationals covered under the US visa waiver programme will have to fill out an electronic travel authorisation form online min. 72 hours prior to boarding a US bound flight. Go to https://esta.cbp.dhs.gov. Failure to do this will lead to entry to the USA being denied.
In the event that clients are refused permission to enter any country due to incorrect documentation, or health precautions, no liability can be accepted by Holiday World Ltd. and no refunds can be made. Details of health requirements can be obtained from the Department of Heath’s website at www.doh.gov.uk. We also recommend you check the latest Foreign Office advice for your destination(s) before departure at www.fco.gov.uk.
Disabled passengers: Please contact our sales department to discuss your requirements prior to making your holiday reservation so we can recommend suitable accommodation and transportation. We will also advise the airlines of any assistance required during your flight.
Direct flights: Some flight segments showing one flight number may require a change of aircraft or touchdown en-route. Some flight routings via the USA may also require customs and immigration clearance at the first arrival airport. Codeshare Flights: Due to an increasing number of global airline alliances, it is common place for one airline to operate a service on behalf of another, your itinerary will confirm details of such flights.
Overseas Departure Taxes: many countries impose airport or departure taxes. Where these can be paid in advance, the cost will be included in the ticket price quoted. Other taxes may be payable in cash at the destination.
Unit Occupancy: We cannot guarantee the type of beds provided in a hotel room or condominium/apartment, only that the room or unit will be large enough to accommodate the number of passengers booked. We will forward any request to the accommodation supplier but it is as a Special Request only and is not a guarantee. A third or fourth person in a room may have to use a Roll away or camp style bed, as such space may be limited and you may wish to consider booking an additional room.
Frequent Flyer Schemes: Not all airline tickets sold by Holiday World Ltd. are eligible for mileage/points accrual. We strongly advise that you check with the airline(s) concerned regarding the use of frequent flyer membership(s) before proceeding with your booking. Holiday World Ltd. will not compensate if you are unable to redeem your miles.
Law of Contract