Privacy Policy


Holiday World understands and respects the importance of your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, via this web site or by phone will be processed by us. Please read the following information carefully.

For the purpose of the Data Protection Act 1998 (the Act), we, Holiday World Ltd, trading as / / / are the Data Controller for this website (the “Site”). 
You are responsible for ensuring that the other members of your party are aware of the content of this Privacy Policy and are in agreement with you supplying their personal data to us to make a booking or other purchase on their behalf.

By making a booking/purchase or submitting your personal data via this web site or by phone, you agree to the transfer, storing or processing of it as set out below. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. If you do not agree to our use of your personal data as set out below we cannot accept your booking and you should not use this web site.


When you make a booking or other purchase via this web site or by phone, we will collect certain personal data about you and about any other person you include on your booking. The sort of personal data we collect will be information such as:

  • name, address, email address, telephone number, date of birth
  • APIS Information such as Nationality, Passport No., Expiry Date, Country of Passport Issue
  • dietary requirements for inflight meals
  • height, weight, shoe size where required for ski rental orders
  • bank details are required when processing a refund

We need to collect this information in order to arrange the travel and other services you are requesting and to carry out our obligations arising in connection with any contracts entered into between you and us, or between you and a third party supplier;

We will update your information whenever we can to keep it current, accurate and complete.
Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website and any transmission is at your own risk.


If you actively sign up to receive email newsletters from us, (although you will be given the option to opt-out of such use).
You will be active on our Newsletter list until you unsubscribe.


When you make a travel booking or other purchase via this web site, certain of the personal data you provide will need to be passed to and processed and stored by relevant third parties, such as airlines, hoteliers, lift ticket companies, ski rental suppliers, car hire agencies, ground transportation providers and ground handling agents, so that they can provide you with the arrangements you require.  Some of these third parties may be based outside of the European Economic Area (“EEA”). Organisations that are based outside of the EEA may not be subject to the same level of controls in regard to data protection as exist within the UK and the EEA. 

We use information held about you in the following ways:

To carry out our obligations arising in connection with any contracts entered into between you and us, or between you and a third party supplier;
To communicate with you regarding your booking or other purchase
To notify you periodcially by our regular newsletter
For internal research/analysis and customer profiling
For resolving complaints and dealing with disputes
For preventing and detecting fraudulent or criminal activity
For debt collection

If you do not agree to Our Use of Your Information above, we cannot engage/do business with you or accept your booking.


 When making a payment online through our website this information is issued directly to Worldpay, our payment processor. We at no time receive or store your full card details. Our merchant service provider has their own Privacy Policy.


 Using your information, we may from time to time contact you by newsletter if you have opted into our regular newsletter via either our Holiday Quote or Booking Process section.

If you do not wish to receive such information or would like to change your preference, please refer to “Your Rights” below.


Unless you have clicked NO on our Cookies Policy Notice - our partners, including Google will collect data and use cookies for ad personalization and measurement. 

Cookie Policy



On completing our Data Subject Access Request form, you are entitled to a copy of the information we hold about you (for a £10 fee) and to correct any inaccuracies.

You have the right to ask in writing not to receive direct marketing material from us. If available, you can amend your previous preference on our website(s), use our "unsubscribe email". Once properly notified by you, we will take steps to stop using your information in this way.


The Data Protection Act 1998 (the “Act”) gives you the right to check that your personal data is being processed lawfully (“subject access right”). Your subject access right can be exercised in accordance with the Act.  Any subject access request must be made in writing to: Holiday World Ltd. PO Xox250, Twickenham TW12XX and may be subject to a fee of £10 to meet our costs in providing you with details of any personal data we hold about you.

You are also entitled to request for your information to be deleted, however this is only possible once our services have been fulfilled and there is no compelling reason to continue storing it.


Outside the European Economic Area (EEA), data protection controls may not be as strong as the legal requirements in this country.


Our website(s) contain links to the CAA ATOL / Travel Trust Association / your chosen airline's Baggage Policy / Ground Transportation Providers third party websites sole for the purpose of providing you with more information concerning your holiday booking.
If you follow a link to any of these other websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or for these 3rd party websites. Please check these policies before you submit any personal data to these websites.


We have taken all reasonable steps and have in place appropriate security measures to protect your information.


Any changes to this Policy will be posted on our website and/or made available on request.



Customer Data: To provide your holiday and ensure that it runs smoothly, we need to use information such as your name and address, special needs, dietary requirements, etc. Please be informed that we must pass it to suppliers of your travel arrangements, including airlines, hotels and transport companies. When you make this booking, you consent to this information being passed to the relevant people.

US Secure flight Data: The Transportation Security Administration (TSA) requires you to provide your full name, date of birth ,and gender for the purpose of watch list screening, under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and 1560. You may also provide your Redress Number, if available. Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please see the TSA Web site at

Data Security

The transmission of information via the internet is not completely secure, and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to this web site, therefore any transmission is at your own risk. Once we have received your information, we will take all reasonable steps to keep your personal data secure and to try to prevent any unauthorised access to it. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.

All data is stored in the UK. We will keep your information for as long as required. Most data will be purged after 1 year, however, if you stop interacting with us as a customer, we will remove or anonymise your information after 7 years.