Our Covid-19 Policy in a Nutshell
Our policy is to avoid any loss of client monies where possible


AMERICANSKICLASSICS.COM

  • Flights - can usually be cancelled free of charge before the ticketing deadline of 31-45 days prior to  travel
  • Lodging - can usually be cancelled free of charge before the payment deadline of 30 days prior to arrival (Peak holiday dates may have 60 day advance cancellation)
  • Resort Transfers - can be cancelled  free of charge
  • Lift Tickets - can usually be cancelled free of charge
  • Season Passes - these are covered by Epic Coverage insurance in the event of Border Closure (not by PTR regulations)
  • Ski Rental - can be cancelled free of charge

 

ESCAPETOGREECE.COM 

  • Flights - can usually be cancelled free of charge before the ticketing deadline of 31-45 days prior to  travel
    British Airways flights can usally be cancelled up to the day before departure for approx. £50 per ticket
  • Lodging - can usually be cancelled free of charge before the payment deadline date which can be up to 14 days prior to arrival. Each property has it's own Cancellation Policy highlighted at the time of booking
  • Resort Transfers - can be cancelled free of charge
  • Ferry Transfers - can be cancelled free of charge

 

TRAVELISRAEL.CO.UK

  • Flights - can usually be cancelled free of charge before the ticketing deadline of 31-45 days prior to  travel
  • Lodging - can usually be cancelled free of charge before the payment deadline date which can be up to 48hrs prior to arrival. Each property has it's own Cancellation Policy
  • Escorted Tours - can usually be cancelled up to 14 days prior to arrival free of charge
  • Resort Transfers - can be cancelled free of charge
  • Car Hire - can be called free of charge

 

To comply with PTR Regulations, we will only issue flight tickets and pay lodging balances provided the Resort Destination is open to UK tourists and the destination is also on the UK Government's Green List at the time payment for these services is due.


YOUR RESPONSIBILITY

  • Clients need to have adequate Covid-19 Travel insurance
  • Clients need to ensure they fulfill all testing requirements both for the Resort Destination Country as well as those
    required to re-enter the UK
  • The cost if testing is borne by clients and is not a cancellable reason due to price or availability of tests
  • If the Resort Destination country's border is closed or if the Resort Destination is not on the UK Government's Green
    List at the time airline tickets need to be issued or lodging needs to be paid for but you still wish to proceed to pay for these - we will advise you of the Cancellation costs involved and these will be borne by you and not by us through PTR regulations

 

Please visit www.gov.uk/uk-border-control for detailed public health advice and requirements for entering the UK.

The UK government has a list of providers of tests for outbound travel. For return to the UK you can either arrange a PCR test locally in resort, or pre-book a lateral flow test from Qured, which can be sent to your home address in advance of your holiday.

                IF YOU CONTRACT COVID PRIOR TO TRAVEL 

If you contract COVID-19 within 14 days of your departure date and have a medical certificate to confirm your diagnosis, we can try and move your holiday to the same holiday (including accommodation and airline) at a later date in the season. Extra charges may apply.

This applies to you and a travel companion sharing the same room, plus any dependents. If you would prefer to cancel your holiday, in the first instance please contact your travel insurance provider as we can only refund items that our suppliers wll re-imburse us for.

IF YOU ARE CONTACTED BY TEST & TRACE

Unfortunately, you will not be allowed to go on holiday if NHS Test & Trace have asked you to self-isolate within the last 14 days for a period covering your departure date. This may be checked and verified at the airport, and you could be denied boarding by the airline. In these instances, please contact your travel insurance provider, then contact us (or your travel agent) and we will do our very best to help you.

IF YOU CONTRACT COVID ON HOLIDAY

If you receive a positive test result whilst on holiday, you will need to contact your travel insurer for assistance and advice on next steps in the first instance.
Cover will vary dependent on the provider and level of cover you have chosen. We will provide every assistance we can to get you home but are not liable for any costs incurred.

IF YOUR DESTINATION CHANGES TO THE NEXT LEVEL WHILE ON HOLIDAY

Should this happen the government will state the date from which the new rules will apply, if you are returning to the UK on or after this date you will be expected to abide by the rules appropriate to new colour. Should you wish to curtail your holiday in order to return to the UK before the change, you will be responsible for the cost of new flights and may not receive any refund for the unused portion of your accommodation costs. It is important that you contact us to request our assistance to book flights if required.

IT IS ESSENTIAL TO HAVE COVID TRAVEL INSURANCE

It is essential you have the correct travel insurance. For your travel insurance to be valid, the FCO must have removed their advice against 'all but essential travel'. You should check that your policy covers you for medical expenses, subsistence and repatriation in the event that you or a member of your party contract COVID-19 during your holiday. Whilst we do not sell or recommend specific travel insurance policies ourselves, several insurers, including Cover for You, AXA, Trailfinders, Staysure and Cedar Tree Insurance are now offering policies that specifically cover COVID-19. Please note, from 1 January 2021 EHIC cards will continue to be valid until their expiry date when they will be replaced by a new UK Global Health Insurance Card.