Coronavirus - Covid-19 Information


Updated Friday, April 3 2020 15:00

We have been working tirelessly with our suppliers to try to alleviate as much as possible any financial consequences of the current situation.

Unlike some other travel companies, who are only offering credit notes for future travel - our policy is to refund what we receive back from our suppliers. Depending on individual client’s insurance policies - you may be able to make a claim for the flight element or season pass product if you have Travel Disruption Cover for FCO advice against non-essential travel which came into effect on March 20 2020 or if it offers Pandemic cover.

If you click on My Booking on the menu bar at you will be able to view the current status of your booking. It will indicate where we are currently able to offer refunds.

Airlines have been changing their refund policies since the Covid-19 to protect themselves and some are not providing any refunds - only a credit note for future travel. If this changes, we will pursue refunds.

British Airways - we have submitted all BA bookings for refund and they are being refunded.
United Airlines- a travel credit or a refund in 12 months from the date original ticket issue.
Air Canada - no refund but a travel credit valid for use up to 24 months.
Westjet - Flight refunds will be returned as a future travel credit in the form of a Travel Bank, valid for 24 months.
Future flights will need to be re-booked with ourselves as the issuing agent of your original booking and clients will need to pay any difference in fares. 

Resort Transfers
Will be refunded in full.

Canada Accommodation
We have received all refunds for cancelled hotels, resort transfers and Ski Big 3 Tri Area tickets so we are processing refunds to clients now for these specific items and expect clients should receive a refund by April 10.

USA Accommodation
The hotels have agreed to refund in full all bookings cancelled prior to your holiday departure.
Some hotels will only refund by cheque so this may take some time for refunds to be made. 

Lift Tickets
These will be refunded in full where we receive refunds with the following exception.

All Vail Resorts season pass products including Epic Pass, Epic Local Pass, Epic Day Pass, Summit Value Pass, Tahoe Local Pass & Tahoe Value Pass are non-refundable & non-transferable to 2021.
As per our Terms & Conditions and as featured on our website at the time of booking, these passes are non-refundable in accordance with the policies of Vail Resorts.
They sent out an email, March 25 which affected clients should have received saying they will consider reviewing their policy and will provide an update in April. However, for now - you should include these in a claim with your travel insurance company.

Ski Hire
Will be refunded in full.

Refund Timescale
We ask that you bear with us on this as it may take some weeks to get refunds by post from our North American suppliers. We have already been able to process several refunds and are issuing refunds once we receive monies back from our suppliers. 

2021 Bookings
As a gesture of goodwill to those of our clients who have flight travel credit notes with us due to being unable to travel, we will offer a 10% discount off an American Ski Classics 2021 ski holiday (this offer does not apply to the flight element cost).
No deposit required for Canada if you book by 30 April 2020 & £100pp for USA.

We are sorry that your ski holiday has been affected by the coronavirus situation but looking to the future, the mountains, resort and hotels are still there and going on sale for 2020-21. Stay Safe.